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Casino.com is truly an exceptional casino by all means. From the range of games, variety of payment methods, reliable customer service and so on. However, in its Achilles heel lays its inherent problem in the way they handle their payout. The issue of casino payout is one annoying one that may decide the fate of a player being loyal to a casino or deciding to shut an account. The following is a summarised description of the issues players face with payout.
Bonus payout problem
The issue of bonus settlement will for a long time exist as long as online casinos continue to give player bonuses and other promotions. The main problem about the bonus payout problem is twofold, the first is the players’ fault and the second is the house fault. Before subscribing to any bonus, players are always asked to agree to the bonus terms. However, not all players read the terms and conditions to the bonus, and if they read they only read the wagering requirement part. This can be a very slippery road that almost guarantees to casino.com payout problems when players fail to read their terms and conditions pegged to their bonuses. The house on the other hand has once or twice failed to meet the players’ right of bonus settlement due to the complexity in which the bonus money is settled. Most of the bonuses are settled manually and sometimes the back office may make mistakes in settling the players’ bonus money. This could be frustrating to many players considering meeting some of the wagering requirement and walking out a winner is known to be an uphill task.
Withdrawal payout problem
Casino.com just like any other casino or financial institution may at times face challenges in the way it disburses it client money. However, with casino.com many of the withdrawal payout problems are predictable and can be avoided by both the house and the players. The common payout problem when it comes to withdrawal is non-compliance with KYC requirements. Players are required to meet all the mandatory required documents for identity verification. When players fail to meet this requirement, payout problems are guaranteed to arise.
Players also face payout challenges when they want to withdraw amount which exceed their monthly limit. Players are expected to know which account category they belong. For avoid of doubt and to avoid payout problem because of monthly limits, you should read casino.com withdrawal policy.
Casino.com on its part also has failed its players by sometimes erroneously failing to process players deposits on time. While this could sound fishy, it is a problem that almost any other casino faces at times. Well it could be right to speculate and conclude that it is a malpractice, sometimes casinos do that in good faith to investigate issues such as money laundering and other gambling vices. Regardless of the case, casino.com needs to uphold high levels of professionalism in such scenarios by communicating to the player in advance and give expected timeframe in which the payout problem will be resolved.