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Client support contributes greatly to the overall gaming experience in an online casino, and players will always rate a gambling site based on the type of customer service they get from the casino reps. For example, timely and professional customer support will enrich a players gambling experience but unfriendly and unresponsive customer service agents will make even the most exquisite casino seem unattractive. Casino.com knows just how important it is for you to access prompt assistance at all times, and for this reason, they have a dedicated customer support system to ensure that you can find help whenever you need it.
Get friendly customer support round the clock
Casino.com has a team of professional and friendly customer service agents to respond to queries from players as well as assist with technical issues. These agents are available round-the-clock, 7 days a week, through-out the year hence you can reach out at any time. The representatives handle all types of queries including issues regarding withdrawal and deposits, bonuses and promotions, and account management. They also provide multi-lingual support to facilitate effective communication between the team and players from various regions in the world. The available languages include English, French, Spanish, Italian, Portuguese, Polish, Swedish, Turkish, Finnish, and Simplified Chinese.
Contacting customer support
You can contact Casino.com support agents using any of the following methods:
The fastest and most effective method of communication between players and the casino representatives is via Casono.com live chat. The live chat prompt is located at the bottom-right corner of the casino’s website, and you can use it to talk to the agents at any time. All you have to do is click on the prompt and the live chat window will appear on the screen. To start your conversation, click on ‘CHAT NOW’ to talk to the next available support agent and a rep will initiate the chat as soon as possible. The average waiting time according to the casino’s website is 5 minutes, but it mostly takes a few seconds to get connected to an agent.
Casino.com also offers email support to their members. You can either send your query directly to the customer service agents via [email protected] and you will receive a reply in no time. Alternatively, click on ‘Contact Us’ then select the email option.
Apart from email and live chat support, the casino also offers 24-hour phone support to clients from all parts of the world. They have two toll free lines that you can use to call depending on whether you’re based in the UK or outside. The two numbers are:
United Kingdom: 0800 9012 483
Outside UK: +350 200 44793
Other forms of support
For further help, you can visit the FAQs page on the casino’s website to find answers to some of the most common queries. This segment is located in the ‘Help’ section of Player Support at the bottom of the casino’s home page. The section addresses a variety of questions regarding playing at the casino, Casino.com software download, deposits and withdrawals, fair gaming policy, security, promotions, and basic game rules. You can also visit the casino school to learn more about the various games available and how to play them.